How Do You Work?
As a Virtual Assistant, it is important to remember that all communication will be managed either via email, Slack, video app, or phone. If you are in the BC area a meeting can be arranged if preferred. Before commencing any work, we will have an initial consultation. We will discuss the way in which you like to communicate, your preferred hours of work, expectations and any other details that would make our working relationship more effective. We will also go over the packages, services, and prices. I work from my home office and am flexible with communication options and hours.
How Do I Pay?
All Packages are charged up-front at the beginning of our specific contracted month. For one-off Projects then a 50% deposit is required before I start to work on the project, and the rest when the project is complete. Deposits are non-refundable if you cancel the work. The SOcial Wizard accepts bank transfer (EFT) payments only.
For one-off Projects then a 50% deposit is required before I start to work on the project, and the rest when the project is complete. Deposits are non-refundable if you cancel the work.
The Social Wizard accepts bank transfer (EFT) payments only. (unless otherwise arranged)
What If I Need To Cancel My Services?
If you need to cancel a project or monthly package services, you are required to give at least 7 days’ notice in writing. You will also be charged for any outstanding work up until that point of the last day on cancellation notice. Deposits are non-refundable. For more information, please review the Client Agreement you sign, or email me questions.
Do I Need To Sign A Contract?
Yes. After our initial consultation, I will present you with the proposal and price package. It will include the services and packages we discussed you need, prices for your services, and a customer agreement contract to sign and return before any work is commenced. After the contract is signed an invoice will be sent to you and need to be paid before any services start.
How Do You Handle Privacy?
The Social Wizard is committed to keeping your details strictly private. All information collected in relation to your business and/or clients is kept strictly private. I will never pass on or sell any of your business or personal information with any other parties.